OUR SERVICES
More Capacity. Built Around Your Work.
Practical outsourcing for the tasks, workflows and teams your business needs next.
Choose a service below to explore the typical tasks, onboarding approach and controls. These are engagement design options, not a promise of current staffing or specialist accreditation.
01 / SERVICE
Customer Support
A dependable extension of your customer experience function, with clear ownership from first response to resolution or escalation.
Where it fits
Useful when product teams and account managers are spending too much time on repeat enquiries, or queue volume is outgrowing current coverage.
Typical tasks
- Email and live-chat queues
- Voice support where agreed
- Product and account enquiries
- Ticket triage, follow-ups and escalation notes
How onboarding works
Review real ticket examples, agree brand voice and escalation rules, train in a restricted sandbox, then introduce a monitored pilot queue.
Typical KPIs
First-response time, resolution time, QA review scores, reopen rate and customer feedback. Targets and coverage are agreed during scoping.
What you provide
Help-desk access, an approved knowledge base, product training, identity-verification rules and an internal escalation owner.
Security considerations
Role-based access, approved identity checks and limits on sensitive information. Payment, account changes and exceptions stay within client-defined permissions.
02 / SERVICE
Back-Office Operations
Structured handling of recurring administrative workflows, so records remain useful and handoffs do not disappear between teams.
Where it fits
For operations, sales support and service teams with repeatable work, inconsistent records or time-consuming manual follow-ups.
Typical tasks
- CRM maintenance and record checks
- Order updates and exception routing
- Document handling and data entry
- Recurring reports and reconciliation preparation
How onboarding works
Map the source of truth, document field definitions and approval points, validate sample work, then start with a defined batch or queue.
Typical KPIs
Accuracy, turnaround time, backlog age, rework rate and completion against the agreed schedule.
What you provide
System access, example records, templates, validation rules, a prioritised task list and a person authorised to resolve exceptions.
Security considerations
Least-privilege access and agreed retention rules. Financial approvals and transactions remain with authorised client personnel.
03 / SERVICE
AI Data & Human-in-the-Loop Services
Human review capacity for data and AI workflows that need context, consistent labelling and explicit quality controls.
Where it fits
For AI and data teams with clear task instructions, review criteria and a secure work environment. Specialist domains are assessed before commitment.
Typical tasks
- Text and image annotation where scoped
- Classification and label validation
- Output review against a defined rubric
- Ambiguity logging and sample-based quality checks
How onboarding works
Calibrate on a representative sample, document edge cases, test reviewer agreement and confirm acceptance criteria before increasing volume.
Typical KPIs
Label accuracy, reviewer agreement, acceptance rate, throughput and exception turnaround; measured against client-approved reference sets.
What you provide
Annotation tools, legally usable datasets, detailed guidelines, reference examples, acceptance criteria and a technical escalation contact.
Security considerations
Data stays in approved environments. Access, exports, sensitive categories and retention must be agreed. Public AI tools are not an automatic destination for client data.
04 / SERVICE
Content & Platform Moderation
Policy-led review of user submissions and flagged material, with documented decisions and boundaries for difficult cases.
Where it fits
For marketplaces, communities and digital platforms that need repeatable review capacity without losing control of policy decisions.
Typical tasks
- Review of flagged posts and listings
- Policy classification and decision notes
- Escalation of ambiguous or high-risk cases
- Appeal preparation and policy feedback
How onboarding works
Assess content risks and staff wellbeing requirements, calibrate policy examples, agree escalation ownership and run a limited review pilot.
Typical KPIs
Policy accuracy, review turnaround, escalation quality and decision consistency. Volume targets must account for content complexity.
What you provide
Current policy documentation, moderation tools, example decisions, appeal procedures and an available escalation team.
Security considerations
Restricted content access, controlled exports and incident routing are defined before delivery. High-risk content is subject to a separate suitability assessment.
05 / SERVICE
AI-Augmented Administrative Support
Practical administrative support with human ownership of the final output. Approved automation can help with routine drafting and organisation.
Where it fits
For founders, managers and service teams who need more execution capacity while retaining approval of decisions and external communications.
Typical tasks
- Meeting notes and action summaries
- Research organisation and source checking
- Document formatting and routine drafts
- Inbox triage and recurring coordination
How onboarding works
Agree delegated tasks, approval levels, AI tool permissions and examples of good output. Start with a small repeatable workflow.
Typical KPIs
On-time completion, accuracy, revision rate, handoff quality and time spent per agreed task type.
What you provide
Templates, style guidance, schedules, permitted tools, data-handling rules and explicit approval authority.
Security considerations
Client rules, privacy requirements and approved tools determine AI use. Confidential information is not automatically sent to public AI systems; outputs receive human review.
06 / SERVICE
Dedicated Remote Teams
A dedicated delivery model built around defined roles, working rhythms and shared operational expectations.
Where it fits
For businesses with sustained workload and enough process clarity to support an ongoing team. Role availability and capacity are confirmed during discovery.
Typical tasks
- Role-based support for recurring functions
- Team onboarding and workflow training
- Shared handoffs and escalation coverage
- Performance reviews and capacity planning
How onboarding works
Define role profiles, agree selection criteria, assess tool readiness and train on SOPs. Begin with a controlled scope before committing to expansion.
Typical KPIs
Role-specific delivery measures, QA outcomes, schedule adherence, backlog trends and reporting completeness.
What you provide
Role requirements, workload forecasts, system access, training material and an accountable internal sponsor.
Security considerations
Provision individual accounts, review access regularly and define joiner/leaver procedures. Remote connectivity and continuity requirements are assessed for each engagement.
07 / SERVICE
Custom Workflow Outsourcing
A way to turn a specific business bottleneck into a documented, measurable workflow with agreed inputs and outputs.
Where it fits
For teams that can describe an outcome but need help defining the roles, handoffs and controls required to deliver it consistently.
Typical tasks
- Cross-system task coordination
- Queue and exception management
- Multi-step document or data workflows
- Custom reporting and operational follow-ups
How onboarding works
Walk through the current process, test assumptions using sample work, document the workflow and agree a pilot acceptance gate.
Typical KPIs
Cycle time, output accuracy, completion rate, exception volume and the workflow-specific success measures agreed with the client.
What you provide
Process examples, access to subject-matter experts, system constraints, volume estimates and a decision-maker for scope changes.
Security considerations
Complete a workflow-specific access and data review. Regulated or specialised tasks are not accepted on the assumption that general support experience is sufficient.
SCOPED TO THE WORK
A Commercial Model That Fits the Operation
Engagements are scoped according to role complexity, coverage requirements, systems, volume and service levels.
Availability, specialist requirements, working hours and service levels are confirmed during discovery. A controlled pilot can help establish a useful baseline before a larger commitment.
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